WELCOME TO THE FAMILY!
Dr. Smith and staff are dedicated to providing you with a pleasant visit and results that you’re proud to show off. Our administrative staff is ready to help you with questions about scheduling, financial policy and insurance, to help make the process as simple as possible.
What should I expect at my first visit?
Your initial appointment will consist of a consultation explaining your diagnosis and treatment options. Occasionally, treatment can be done the same day as the consultation. However, a complex medical history or treatment plan will require an evaluation and a second appointment to provide treatment on another day.
Please assist us by providing the following information at the time of your consultation:
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A list of medications you are presently taking.
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If you have medical or dental insurance, bring the necessary completed forms. This will save time and allow us to help you process any claims.
IMPORTANT: A parent or guardian must accompany all patients under 18 at the consultation visit.
Please alert the office if you have a medical condition that may be of concern prior to surgery (i.e. diabetes, high blood pressure, artificial heart valves and joints, rheumatic fever, etc.) or if you are on any medication (i.e. heart medications, aspirin, anticoagulant therapy, etc.) or require medication prior to dental cleanings (i.e antibiotics for pre-med.)
What Insurance does your office work with?
At Stone Ridge Dental we make every effort to provide you with the finest care and the most convenient financial options. As a courtesy we work hand-in-hand with you to help maximize your insurance reimbursement for covered procedures.
How does patient billing work?
We make every effort to provide you with an accurate quote for the treatment that is recommended to you in our office. If you have questions regarding your account, please contact us. Many times, a simple telephone call will clear any misunderstandings.
What are my financial options?
For your convenience we accept Visa, MasterCard, American Express and Discover. We deliver the finest care at the most reasonable cost to our patients, therefore payment is due at the time service is rendered unless other arrangements have been made in advance. Our office is also affiliated with financing companies like Care Credit who offers 12 months of no interest financing upon approved credit.
Call or visit CareCredit.com for more information!
What infection control measures do you have in place?
Infection control and universal precautions protect clients and staff alike. Everyone benefits from rigorous infection control – you, your dentist, and the dental team. The cornerstone in a good and safe dental practice is the element of trust. You should feel free to discuss this topic with Dr. Smith and receive a straightforward answer.
Our entire team follows procedures recommended by several federal agencies: the Occupational Safety & Health Administration (OSHA), the Environmental Protection Agency (EPA) and the Centers for Disease Control (CDC).
These measures include:
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Disinfectant hand soap
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Gloves and face masks
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Chemical disinfection of countertops and surfaces
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Sterilization of all equipment before every use
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Disposable materials
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Infection Control Barriers on Lights & Keypads
We sterilize all reusable equipment, including dental hand pieces. We use an autoclave, a device that kills bacteria and viruses by steam, heat and pressure.
The best defense against disease is information. The more you know, the better equipped you are to make wise decisions about your health care. The more you know about our daily procedures and policies, the more comfortable you will feel.
What are my scheduling options?
Stone Ridge Dental offers extended evening and early morning hours. We will schedule your appointment as promptly as possible.
If you have pain or an emergency situation, every attempt will be made to see you that day.
We try our best to stay on schedule to minimize your waiting. Due to the fact Dr. Smith provides many types of dental services, various circumstances may lengthen the time allocated for a procedure. Emergency cases can also arise and cause delays. We appreciate your understanding and patience.
In order to accomodate our patients schedules to the best of our ability, we ask that if you need to change or cancel your reserved time, to kindly give us a 48 hour notice so that we may offer that time to another patient.
Please call us with any questions or to schedule an appointment.